Person
Repeats sensitive history without seeing referral status.
Interactive whole-system map
Start with a situation—not a theory.
Pick what happened. Open the full map only if you want it.
Real use cases
What is happening?
Context switches
What surrounds the moment?
Person in context
Trying to reach care
A person is navigating distance, waitlists, and disconnected providers.
What becomes visible when the behavior is placed inside the real conditions?
Provider
Searches scarce services without a closed handoff.
Redesign
One owner, receipt confirmation, and a reachable follow-up route.